Services included in Rental

Complimentary round trip airport transfer.
Welcome drinks, cool towels and tropical fruit basket upon arrival.
Welcome Balinese flower arrangements and daily fresh flowers from the gardens.
Complimentary flower-filled baths can be arranged with advanced request.
Daily housekeeping with linen and turn down service.
Daily use of a chauffeur driven air-conditioned vehicle, seats 6-7 people, is available for local shopping trips to nearby areas.    Reasonable charges apply for excursions to further areas. Petrol is exclusive. Overtime fees applicable after 8 hours use.
Pre-arrival planning service for specific guest requirements.
Food and beverage shopping service. Food cost including incidental transportation cost is to the guest account. Invoice with    receipts for the amounts spent on your behalf will be presented prior to check-out. There will be no mark-up on services or food    and beverage cost. A 15% service charge is applicable.
Villa Menus: Western, Asian, Children, Vegetarian and Drinks list are available.. Click here to see menu sample in word format.
A selection of restaurant menus for delivery in addition to Hotel Tugu's drinks and food menu is available for in-villa dining.
Telephone for both local & IDD, Fax and Wireless broadband at a reasonable fee.
Full Cable TV, Stereo system with CD player, DVD/VCD players and iPod/iPhone docks in living room. TV and DVD player in    bedrooms.
Villa Information Book and Directory of Tours and Activities for sightseeing, dining and shopping plus latest Bali tourist magazines.
Bali guide books offering extensive information on Indonesian fruits, flowers, birds, temples including English- Bahasa phrasebooks for guests use.
Selection of fiction and non-fiction book, CDs, VCDs and DVDs are available.
Selection of games: Chess, Chinese checkers, Scrabble, Monopoly, Backgammon, Rummy, Snakes & Ladder, Dominoes, Ludo,    including Badminton and Frisbee for beach use only.
In-villa safes are provided for valuables.
Fully equipped kitchen complete with crockery, cutlery, glasses & accessories to dine in tropical ambience.
15 Full time villa staff: 3 cooks, 3 housekeepers, 2 drivers, 2 gardeners, 4 guards and technician supervised by the villa manager.
Housekeeper & Chef are available from 7:30 AM to 10:00 PM. Overtime fees applicable after 10pm and will be noted in final    invoice prior to check-out.
Children equipment: cots with linen and mosquito netting, high-chair, pool-fence, bedroom child-locks, baby monitors, bed-rails,    infant bathtubs, nappy changing-mats, infant/toddler floor rubber play-mat, infant swim-lilos, toddler swim-armbands, toilet seat-trainers, step-stool for bath sinks, toys, selection of DVDs, etc
A 2-way intercom system for guests requiring privacy can also be used as additional child monitors for parents with young    children.
24 hour security in a secured gated compound with parking for up to 4 cars.
Both villas and common grounds are fogged for mosquitoes/bugs twice a month.
A generator is available to fully back-up both villas including air-conditioning in the event of a power failure.

Optional Guest Services:

Coordinate Immigration VIP fast tack processing at airport upon arrival.
Facilitate guest’s registration and if required, assists with flight confirmations.
Western contact person to assist in securing medical assistance or evacuation, in the event of an illness or accident.
Assist in booking sports activities, tours, golf, Balinese cooking lessons and coordination of special dinners or events;
Assist in booking baby-sitting service, yoga in-villa sessions, in-villa spa treatments and restaurant reservations.
Assist in coordinating traditional Balinese music and dance performances with advance notice.
Assist in securing weekly family or individual memberships at nearby Canggu Club for access to gym, tennis, squash, pool, kids    camp/activities, library and dining facilities prior to arrival.